SMC4 Automates Digital Information Capture, Control, Communication & Compliance

SMC4 is a complete social media, email, SMS, image and other digital information solution, which enables automated capture, control, communication and compliancy when adopting any digital information. SMC4 automatically analyses all inbound communication and takes specific actions on every inbound message, irrespective of where it came from.

All digital information is automatically captured as received and stored in their original form within micro-seconds. Multiple digital information and messaging feeds are captured, such as Twitter, Facebook, LinkedIn, emails, SMS texts and Google+.

Once captured in the incoming communication queue, their content is analysed to enable correct routing and prioritisation.

The routing of messages is key to ensure each is managed as quickly as possible. Routing is automated, as well as auto-responses that allow replies to be automatically sent back to the sender, e.g. to confirm the receipt of their message or acknowledge a specific type, such as an order or complaint.

Inbound communications can be routed to individuals, or sent to pre-set queues such as exception handling, workflow queues or a delete queue (in the case of auto-interpreted spam).

SMC4 content analytics is the key component behind the responding, routing, queueing and prioritisation. Please see our SMC4 Content Analytics page to see how these actions are automated

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• SMC4 Social Media Communication


• SMC4 Social Media Abuse & Brand Damage Protection


• SMC4 Sports Social Management


• SMC4 Social Listener


• SMC4 Celebrity Cyber Management


• SMC4 Observer for Cyber Bullying

• SMC4 Observer for Law Enforcement

• SMC4 Emergency Services


• SMC4 Social Media Management


• SMC4 Knowledge Management


• SMC4 Social Risk
  
  
• SMC4 Social Media Workflow


• SMC4 Social Complaint Management


• SMC4 Social Content Analytics


• SMC4 Posting and Scheduling


• SMC4 Social Search and eDiscovery


• SMC4 Social Records Management


• SMC4 Geo-Location Tracking


• SMC4 Collaboration


• SMC4 Email Capture


• SMC4 Case Management


• KC Qi Reporting


• SMC4 Cloud Applications


• SMC4 Mobile


• SMC4 Capture


• SMC4 Control


• SMC4 Communication


• SMC4 Compliance


• SMC4 Supervision


• SMC4 for IBM Connections

• SMC4 ECM Integration


• SMC4 Integration and CMIS


• SMC4 Social Connector for FileNet


• SMC4 Capture and Archive Social Media


• SMC4 Language Selection


• SMC4 Supported Languages


• SMC4 User Guide


• SMC4 Standards & Certifications


• SMC4 Case Studies


• SMC4 Education & Demonstration videos


• SMC4 Documentation


• SMC4 Newsletters