Emergency Services Social Media Capture, Control, Communication & Compliance

AT A GLANCE SMC4 enables Emergency Services to securely manage Social Media communications. SMC4 protects community relationships by offering a safe forum which is instantly scalable in time of need and emergency. SMC4 enables Emergency Services to share information and respond efficiently  where seconds count. Control Provides a secure platform to control all inward and outward Facebook and Twitter comments Automatically deletes profanity and other inappropriate communications ensuring brand control Provides public information and monitoring out of manned hours Listens, monitors and records activity from groups or users of interest Builds relationships with hard to reach members of the community

Speed

• Scales instantly in times of emergency and need

• Instantly shares public safety messages

• Instantly identifies, prioritises, routes important Facebook and Twitter messages to the correct owner enabling faster and controlled responses

Compliance

• Easily search and find old social media messages
  
  
• Automatically remove all inappropriate Facebook and Twitter communication
  
  
• Automatically delete in appropriate and offensive comments,  providing a forum that is safe for all

 

SMC4 Enables Emergency Services to harness the power of Social Media for public relations, crime prevention and criminal investigation

Business Key Benefits

• Adheres to Local and National guidelines on Social media

• Ensures good PR

• Regulates sensitive information shared with the public and their public responses, e.g.) profanity and harmful images

• With limited budgets, improves time to solve crimes by working effectively with communities to identify suspects

Technical Key Benefits

• Scalable

• Straight through processing

• Automated workflow drives efficiency across the organisation
  

• Integration with existing CRM & ERP

   

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