SMC4 Education and Demonstration Videos

SMC4 Education Videos
SMC4 Actions To Take On An Inbound Social Media Message To ensure that you can respond to your customers and the general public in an appropriate and timely way, SMC4 has made it easy for you to view all social media messages in one place... view the video to learn more		How to Add Keywords to SMC4's Industry and Profanity Dictionaries Our customers and their businesses do not stand still, so there are always new keywords and business terms that are used in their industry or used in the public domain... view the video to learn more		Viewing Social Media Conversation History & More with SMC4 Social Media messages coming into your organisation often need more than a simple response, especially if you are using social media to handle complaints and provide customer support... view the video to learn more
Managing Multiple Social Media Marketeers and Agents with SMC4 To ensure you protect your company brand, reputation and satisfy industry regulators, you have the option of setting up supervision in seconds within SMC4... view the video to learn more		Broadcasting Across Mutliple Social Media Channels with SMC4 In order to reach and engage your social media audience, the use of broadcasting social media content to multiple social media channels is extremely important... view the video to learn more		Add action rules to a social media account in SMC4 This short tutorial shows you how to add Action Rules to a social media account to enable what happens to specific types of incoming messages... view the video to learn more
Reply to an inbound social media message in SMC4 This short tutorial shows you how to respond to an incoming social media message... view the video to learn more		Assign a social media account to a new user in SMC4 This short tutorial shows you how you assign a social media account, such as Twitter or Facebook to new user to SMC4... view the video to learn more		Adding a new social media account in SMC4 This short tutorial shows you how to add a new Social Media account such as a Twitter or Facebook to SMC4... view the video to learn more
Adding a new user to SMC4 This short tutorial shows you how to add a new user account to SMC4... view the video to learn more

SMC4 Demonstration Videos
SMC4 Demonstration - FINRA Banking and Finance Focus How SMC4 can help Financial Services organisations to be compliant with regulatory bodies such as FINRA, SEC and NASD when using social media... view the video to learn more		SMC4 Demonstration - Handling Complaints from Social Media How SMC4 can be used to protect your company's reputation and eliminate brand damages by automatically capturing and detecting social media abuse... view the video to learn more		SMC4 Demonstration For Compliance This demonstration shows how SMC4 is used to enable compliance when posting social media messages... view the video to learn more
SMC4 and IBM Connections This demonstration shows how SMC4 integrates with IBM Connections to enable sharing, content analysis and reporting of social media messages... view the video to learn more

How to Navigate the Dashboard The SMC4 Observer dashboard provides a helicopter view of all risk messages received or sent to students and provides a quick way to empower teaching staff to protect young people at risk. How to Filter Student Messages When an incident occurs, teaching staff need to react quickly and find the right information immediately. SMC4 Observer's filtering options enable teaching staff to lock down the key risk messages to protect young people at risk.. Add School Social Media Account To ensure you can monitor high risk messages that your students send or receive, you will need to make sure you setup your school's or college's social media accounts first. Add a Student and Teacher Account Onboard your students and teaching staff quickly with our single user and bulk loader options.

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