Protection Against Social Media Abuse and Brand Damage
If someone criticizes or attacks your company, school, club, local celebrity or family through Facebook, Twitter, LinkedIn or other social media tools, that criticism can quickly go viral before anyone can be aware of the feedback. That is why social media automated monitoring is required,
SMC4 automatically hides inappropriate social media phrases and words, such as profanity, racism and sexist communication posted on social media pages.
Social Media Profanity - Protect Social Media Communications
SMC4 protects companies, schools, clubs, celebrities and individual personal reputations from Facebook, Twitter and LinkedIn public communication sabotage.
SMC4 provides social media content analytics recognizing the difference of a angry conversation such as a customer complaining versus more covert commercial public communication sabotage or cyber bullying. SMC4 has automated management tools that knows how to handle each communication, such as a complaint will automatically transferred into a SMC4 complaints work-flow, while social communication that is considered as simply inappropriate such as cyber bullying will be hidden from your social media site.
SMC4 also controls and schedules outgoing social media posts, ensuring that any inappropriate employee, club, celebrity or personal communications are stopped from sending externally.